Terms & Conditions — YourSecondSip

1. Acceptance of Terms

By accessing, browsing, registering, placing an order, or using the Platform, users agree to be bound by these Terms & Conditions, Privacy Policy, Refund Policy, and any other policies published on the Platform.

2. Definitions

Platform: means the website, mobile application, and related services operated by Aalna Hospitality LLP.
Company / We / Us: means Aalna Hospitality LLP, registered at Near Gate No. 3A, Opposite New Custom House, Unpaved Land, IGI T3 Road, Parcos, IGI Airport Area, New Delhi, Delhi – 110037.
User: means any customer, visitor, registered member, restaurant partner, café partner, or merchant using the Platform.
Merchant Partner: means any restaurant, café, bakery, cloud kitchen, or food service establishment listed on the Platform.
Order: means a request placed by a customer through the Platform.

3. Eligibility

Users must:

Be at least 18 years of age.
Have legal capacity to enter into a binding contract.
Provide accurate and complete information.

The Platform reserves the right to refuse service or terminate accounts at its sole discretion.

4. Nature of Service

The Platform acts solely as:

A technology facilitator;
An online marketplace connecting customers with merchant partners;
A delivery facilitator where applicable.

The Platform shall not be responsible for the preparation, ingredients, quality, hygiene, nutritional value, or safety of food supplied by merchant partners.

5. Merchant Partner Responsibility

Each merchant partner represents and warrants that:

It possesses all valid licenses and approvals required under applicable law.
It holds a valid FSSAI License.
It complies with food safety regulations.
It maintains proper hygiene standards.
Product descriptions and prices are accurate.

Merchant partners shall indemnify the Platform against any claims arising from food quality, contamination, food poisoning, or regulatory violations.

6. Food Allergies and Dietary Restrictions

Customers are solely responsible for reviewing ingredients and allergy information. The Platform does not guarantee that any food item is free from:

Nuts
Dairy
Gluten
Eggs
Soy
Shellfish
Other allergens

Customers with allergies should contact the merchant directly before ordering.

7. Pricing

Prices displayed on the Platform may include or exclude:

GST
Packaging charges
Delivery charges
Convenience fees

Final charges shall be displayed before checkout.

The Platform reserves the right to modify pricing without prior notice.

8. Order Acceptance

Orders are subject to:

Merchant confirmation;
Product availability;
Serviceability of delivery location;
Successful payment verification.

The Platform may reject or cancel orders at any time.

9. Delivery

Estimated delivery times are indicative only. The Platform shall not be liable for delays caused by:

Traffic conditions
Weather conditions
Government restrictions
Technical failures
Force majeure events

Risk in the goods transfers to the customer upon successful delivery.

10. Cancellation Policy

Customer Cancellation

Orders may be cancelled before merchant acceptance. Once preparation has commenced, cancellation may not be permitted.

Platform Cancellation

The Platform may cancel orders due to:

Unavailability of products
Technical errors
Fraudulent activity
Pricing errors
Force majeure events

11. Refund Policy

Refunds may be issued in cases such as:

Failed payment
Non-delivery
Duplicate transactions
Missing items
Approved customer complaints

Refunds shall be processed within 7–15 business days depending on payment method. The Platform's decision regarding refunds shall be final.

12. Customer Conduct

Users shall not:

Provide false information.
Abuse customer support.
Engage in fraudulent transactions.
Reverse engineer the Platform.
Use bots or automated ordering tools.
Violate applicable laws.

The Platform may suspend or terminate user accounts for violations.

13. Intellectual Property

All content, trademarks, logos, designs, graphics, software, and materials displayed on the Platform are owned by or licensed to the Platform. Users shall not reproduce, copy, distribute, modify, or exploit any content without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, the Platform shall not be liable for:

Food quality issues
Food poisoning
Allergic reactions
Delivery delays
Loss of profits
Indirect damages
Consequential damages

The Platform's aggregate liability shall not exceed the value of the relevant order.

15. Indemnification

Violation of these Terms;
Regulatory breaches;
Food safety violations;
Third-party claims.

Users and merchant partners agree to indemnify and hold harmless the Platform, its directors, employees, officers, affiliates, and agents from claims, losses, liabilities, costs, damages, and expenses arising from:

16. Data Privacy

The Platform may collect:

Name
Contact details
Delivery address
Payment information
Order history

User information shall be collected and processed in accordance with the Privacy Policy. Users consent to such collection and processing.

17. Force Majeure

Natural disasters
Pandemic outbreaks
Government restrictions
War
Riots
Cyberattacks
Internet outages

The Platform shall not be liable for failure or delay caused by:

18. Regulatory Compliance

Food Safety and Standards Act, 2006
Consumer Protection Act, 2019
Information Technology Act, 2000
GST laws
Applicable state regulations

All parties shall comply with:

19. Dispute Resolution

If unresolved:

Disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
Arbitration shall be conducted by a sole arbitrator.
Seat of arbitration: New Delhi, India.
Proceedings shall be conducted in English.

Any dispute shall first be attempted to be resolved amicably.

20. Governing Law

These Terms shall be governed by the laws of India. Courts located in New Delhi shall have exclusive jurisdiction, subject to applicable consumer protection laws.